We stand behind everything we sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 7 days of receipt.
In the event that the garment/size you’ve chosen isn’t a suitable fit, you will be able to exchange it by Emailing us on – shop@strikerathletic.com with your return/exchange request. We will make the necessary arrangements for a collection to be made. Once the items are received in good order, we will notify you with the next steps, depending on the requested process.
You must have a proof of purchase for all returns and exchanges.
When products are returned, please make sure that all the products are in the same condition as they have been received and haven’t been washed nor warn.
You may exchange your purchased product for a different size/color, different item or alternatively request store credit or a refund.
Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.
Should there be any discrepancies with the order received, such as missing items, wrong item or size etc. please notify us within 48 hours of receipt, any claims pass this time period will be null and void.
Should the package arrive damaged for any reason, please make sure to take photos of the received parcel so that we may use those to query the damage with our courier. Please Email the photos along with your order details to – shop@strikerathletic.com and we will assist further with rectifying the issue asap.
Should there be any issue with the product(s) received, such as a production defect, please notify us within 48 hours of receipt, any claims pass this time period will be null and void.
Please include a photo showcasing the defect along with your order number by Email to – shop@strikerathletic.com and we will assist promptly with a replacement.
We stand behind the products we sell and our quality 100%. Should there be a fault with the product(s) received, such as tearing or fit issues etc. we will replace the item within 6 months of purchase. Should there be no availability of the exact item in stock it may be subbed for a similar replacement.
To process the request, please include a photo showcasing the defect along with your order number by Email to – shop@strikerathletic.com and we will assist further with a replacement.
Please note, our policy only covers items that have a manufacturing defect or clear fault and does not cover ordinary wear and tear or damage caused by improper care or accidents.
Shipping & Delivery
All orders are usually processed and dispatched within 1 working days of payment receipt, provided there aren’t any stock shortages or other unexpected delays. Should there be any unexpected delays with your order, you will be notified via Email or phone call. Please allow an additional day or two during the rush of the holiday season or sale periods, we are always trying our best to attend to all orders as quickly as possible, so please be patient with us.
Main centres – 1 to 3 business days from dispatch.
Remote locations – 2 to 5 business days from dispatch.
All orders are generally delivered within 1 to 3 business days from dispatch to all main areas (excluding weekends and public holidays), please note that deliveries to remote outlaying areas can take an additional 2 to 3 days for delivery due to remote locations being serviced less frequently by our logistical partners. We do not ship on Saturday, Sunday, or on Holidays.
Once your parcel has been dispatched, you will be provided with your tracking information via Email. You can also find your tracking details under the ‘My Account’ > ‘orders’ tab.
If you are experiencing any complications or delays with your delivery, you may contact the shipping carrier directly using your provided shipping information. Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.
If you haven’t received any confirmation Emails since placing your order then we would firstly recommend checking your junk/spam mailbox to make sure the Email hasn’t landed in there. If you still cannot locate the Email then in most cases there might be a mistake with the Email typed when checking out or rarely a server issue, in which case please send us an Email to – shop@strikerathletic.com with your details so that we may locate the issue and attend to it asap.
We ship worldwide using DHL Express. You will be able to view the relevant shipping charges for your country/city, by inserting your information at checkout. If you’re having any issues with placing your order, please Email – shop@strikerathletic.com and we will assist further with placing the order.